imperial systems

Case Study:

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Global Delivery Systems - Click here to learn about this client

Problem:

Global needed to improve service quality and reduce infrastructure costs while providing secured and seamless logistics tracking between its many offices and those of its customers and partners. However, Global's systems did not interoperate with its major clients and employees had to manually enter data into each. Since manual entry increased errors and slowed deliveries, frustrated customers would call customer service, which in turn increased costs. These problems also increased the chance losing a shipment -- electronically, or even physically.

Solution:

Imperial phased out Global's frame-relay communications mechanism with a Linux-based, corporate-wide Virtual Private Network (VPN). We installed custom firewalls in seven offices worldwide to protect critical servers. We also designed and implemented a solution bundle (a Visual Basic applet on CD, documentation and an interactive website) that enabled Global to electronically track international shipments.

Result:

Paperwork was reduced and reports were standardized among all parties. Packages cleared customs noticeably faster than before. Since "proof of delivery" was available immediately, bills were, in turn, transmitted faster, improving cash flow. Calls to customer service decreased. Deliveries were completed within the forty-eight hour window required by customers' Service Level Agreements (SLAs). Global now enjoyed a competitive advantage that enabled it to increase its business with all of its major clients.