imperial systems

Case Study:

Automate fax routing with "Fax-in-a-Box" -- never lose a fax again and your customer will love you.

Global Delivery Systems - Click here to learn about this client

Problem:

Faxes concerning logistical information, including bills of lading, were handled manually and not available on-line. This resulted in human error, missed instructions and shipping delays.

Solution:

Imperial developed a custom product for Global, called "Fax-in-a-Box." This product monitored incoming faxes and automatically routed them into folders that users could browse and forward to their agents in the Far East.

Result:

Faxes were handled automatically with minimal human intervention. This reduced the cost of errors, improved customer service and provided low-cost document management that improved worker productivity.