imperial systems

Case Study:

Wireless bar coding that Elvis could sing about...

Unique Music Distribution - Click here to learn about this client

Problem:

Unique could not properly track returns from its customers. The manual system they used was time-consuming and prone to errors. They needed to quickly process returns and to accurately repost corrected SKU quantities back to inventory.

Solution:

Imperial used its expertise in wireless solutions to design a bar code system that used radio frequencies to transmit information about each SKU. With this system, receiving clerks were able to scan CDs and cassettes to verify if the merchandise was eligible to be returned. Imperial then developed the middleware that enabled bar code scanners to exchange information directly with the Sun Solaris server that housed the inventory data.

Result:

Unique reduced the cost of restoring returned merchandise to inventory and also achieved more accurate inventory counts. This in turn improved customer service, since better inventory counts meant more accurate ship dates and faster processing of credits.